1 reviews | Active since Aug 2016
bad service
<p>On the 13th of june this year, a guy responding to an emergency call bumped into a car and he lost control, as a result he then bumped my car that was parked on the side of the road.There was six cars involved , I then called the Prime meridian to lodge the claim. The lady by the name of Lesego who was so HELPFULL sent me an email with all the necessary documents that i had to complete,which i did. Ever since that day I never got any call or message from them to tell me how far the claim was, infact im the one who had to call them to find out the out come of the claim. I was told that my car was examined and is considered as a WRITE OFF and I should expect an amount of R8000 because of the package that i took with them.honestly speaking, some of the things that they are telling me now are not actually what they told me when i was joining the insurance. Their service really sucks and I should take this platform and advice people who want to join Prime meridian to think twice before they do. DONT BE FOOLED LIKE I DID. As for the guy by the name of Robin (Prime Meridian Consultant),he is just as USELESS as his institution!!!!!! still havent heard anything from them till today</p>
Hello Thokamichael,
This is most concerning indeed and we wish to reassure you that client service is extremely important to us. The time you have taken to bring your concern to our attention is therefore sincerely appreciated.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our tele-assistant provided you with a commendable explanation of the Prime Motor CoverGROW policy provisions.
Nonetheless, our Client Representation Department has further confirmed that in order to clear up any misunderstanding that might still exist, we have provided you with detailed information regarding the nature of the product as well as the progression of your claim which currently is still active. As noted in your complaint, your accident is unfortunately quite unique and involved several parties which is making the validation of your claim slightly more onerous.
Notwithstanding the above, our Claims Department has confirmed that the validation of your claim is close to finalisation and that they will work closely with you until the matter is resolved.
Should you however have any further enquiries, please do not hesitate to contact your Client Representative directly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team
Hello Thokamichael,
This is most concerning indeed and we wish to reassure you that client service is extremely important to us. The time you have taken to bring your concern to our attention is therefore sincerely appreciated.
Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its clients fully understand the products that they purchase. A thorough review of the purchase conversation shows that our tele-assistant provided you with a commendable explanation of the Prime Motor CoverGROW policy provisions.
Nonetheless, our Client Representation Department has further confirmed that in order to clear up any misunderstanding that might still exist, we have provided you with detailed information regarding the nature of the product as well as the progression of your claim which currently is still active. As noted in your complaint, your accident is unfortunately quite unique and involved several parties which is making the validation of your claim slightly more onerous.
Notwithstanding the above, our Claims Department has confirmed that the validation of your claim is close to finalisation and that they will work closely with you until the matter is resolved.
Should you however have any further enquiries, please do not hesitate to contact your Client Representative directly.
Assuring you of our continued best endeavours on your behalf.
Kind Regards,
The PMD Team