1 reviews | Active since Jul 2016
Bad prolonging claims
<p>Paying the insurance R400.00 per month,never missed a payment. involved in an accident 4 months ago and car was damaged by drivers side back door. it is month number 4 and i am still driving a smashed car.</p> <p>The insurance people asked for all details,we drew pictures and all necessary information.</p> <p>The third party was contacted and they even contacted cell c and listened to my calls to see that this was not planned.Till today nothing is said every single day i find myself calling them and i am now annoyed.</p> <p> </p> <p>My advise is; no matter how affordable the premium is ....NEVER TRUST PRIME MERIDIAN.</p> <p>eventually when they fix my vehicle i am searching for a new insurance.</p>
Hello Dinah55,
Thank you for taking the time to raise your concern with us.
We're truly sorry that you have found the process challenging. The investigation performed on all claims is for the protection of all of our clients and to uphold our promise to them of innovative and affordable product benefits.
It is an important part of our investigation to obtain cell phone records as they contain valuable information needed in order to validate your claim however we assure you that we are not permitted access your call recordings. As you are aware, a substantial amount of time passed before we were able to obtain certain documentation from your cell phone provider.
Nonetheless, our claims team have confirmed that your claim has been finalised and approved for the benefit due in terms of you motor vehicle policy.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Hello Dinah55,
Thank you for taking the time to raise your concern with us.
We're truly sorry that you have found the process challenging. The investigation performed on all claims is for the protection of all of our clients and to uphold our promise to them of innovative and affordable product benefits.
It is an important part of our investigation to obtain cell phone records as they contain valuable information needed in order to validate your claim however we assure you that we are not permitted access your call recordings. As you are aware, a substantial amount of time passed before we were able to obtain certain documentation from your cell phone provider.
Nonetheless, our claims team have confirmed that your claim has been finalised and approved for the benefit due in terms of you motor vehicle policy.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team