CL
Christian L

1 reviews | Active since Jun 2017

23 Jun 2017, 10:09

Bad Legacy

<p>I got funeral policy with this coming, PMD, my father passed on 26/05 all documents submitted. They said they will need to get his file from Osindisweni Hospital kzn. Two weeks later nothing happened, on 19/06 i left jhb to kzn. I got the file paid R248.00 scanned to Wanita's email on the 21/06 sent them proof of payment but she was not at work, yesterday 22/06 not at work no one can access her system. Today 22 /06 i called she's in a meeting. No ansewering her emails or any feeld back. </p>

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Replies (1)
Prime South Africa
Prime South Africa's reply30 Jun 2017, 10:12
Official

Hello Bhutizaaa512,

Thank you for taking the time to bring your concern to our attention.

We are saddened to hear about the perceived delays in processing your claim as we persistently strive to settle all valid claims within the shortest possible time.

It is an important part of our investigation to obtain your father’s hospital file and we would like to thank you for all the assistance you have lent us in this regard.

Nonetheless, your claim has been finalised and the outcome thereof will be communicated to you shortly.

Assuring you of our continued best endeavours on your behalf.

The PMD Team