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Gibson M

1 reviews | Active since May 2019

13 May 2022, 12:52

Bad insurance

Ever since I had car insurance I've never had an insurance as bad as "Prime Meridian Direct" ill never recommend PMD to any of my friends or family members. I was assured that my excess amount would be R5000, which would reduce every month until it reached zero after 36 months, and that no extra money would be sought during the claim. Saturday, April 7, 2022, I was involved in a hit-and-run accident. I obviously did not have the opportunity to obtain third-party information, and as a result, I am being told that I must pay an excess of R8100 because I did not provide any third-party information. How was I supposed to do so when someone flees the scene?

When I contacted to ask why I have to pay R8100 when I had been told of R5000, they said my policy had been amended four months after I had purchased it. Why do you make changes to my policy without informing me? And I've only had the policy for four months, and you've already updated it without informing me. Please don't choose this insurer "PMD." I'm now pursuing legal action.

0
Replies (3)
Prime South Africa
Prime South Africa's reply13 May 2022, 14:07
Official
Dear Gibson M,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team
GM
Gibson M's update13 May 2022, 14:21
Reviewer Update
That is exactly what i was told when i raised my corners and still you did nothing to resolve it instead you told me you acted within the law
Prime South Africa
Prime South Africa's reply17 May 2022, 07:43
Official
 
Dear Gibson M 

Client service is very important to us, we therefore appreciate the time you have taken to bring your unease to our attention. 

Prime Meridian Direct prides itself on the unprecedented lengths to which it goes to ensure that its client fully understand the products that they purchase. Part of that is ensuring that your policy documents are sent to you immediately after your purchase call as well as when any changes are effected. 

We are pleased to see that our Market Conduct Team has already contacted you to provide the necessary clarity regarding your matter. 

You will be pleased to remember that our comprehensive policy you enjoy access to our 24-hour Roadside Assistance call centre following any unforeseen event. 

Assuring you of our continued best endeavours on your behalf. 

Kind regards 
The PMD Team