AS
Asanda S
1 reviews | Active since Aug 2017
30 Jan 2019, 15:29
BAD INSURANCE COMPANY
Bad insurance company, they waste your time, reject your claim because they can! Been with this insurance for almost 3 years, never claimed and when my car was ****** and was in an accident, that became my problem. How do you prevent your car from being ******? they rejected the claim because it was a ******** offence. Yes, it was a ******** offence which was not my fault. They were so happy to take my money. Thats what they are good at. I would like to warn everyone about PMD. You must be really careful. i was left with the debt but i thought i had an insurance.
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Replies (2)
Prime South Africa's replyOfficial
31 Jan 2019, 08:31Dear Asanda S
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 4 February 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's reply31 Jan 2019, 08:31
Official
Dear Asanda S
Thank you for bringing your concern to our attention.
Your enquiry has been forwarded to our Market Conduct Department for immediate attention.
A thorough investigation will be conducted and we undertake to provide preliminary feedback by 4 February 2019.
Assuring you of our continued best endeavours on your behalf.
The PMD Team.
Prime South Africa's replyOfficial
04 Feb 2019, 17:15Dear Asanda S,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We understand how disheartening it is to be subjected to a ******** act and are truly saddened to learn of the theft and subsequent damages sustained to your vehicle.
Your PMD policy document is really easy to read and understand, so you will quickly remember that the Prime Motor CoverGROW policy provides an accumulating cover for the insured vehicle in the event of theft, hijacking, natural disasters, natural fires or motor vehicle accidents. The purpose of insurance is to provide cover in the event of a valid claim and we are therefore obliged to maintain a strict application of our policy terms and conditions so as not to prejudice other policyholders. In this particular instance, the incident was specifically excluded from cover under your policy.
We are surprised to learn of your continued disquiet as our Market Conduct Team has already provided you with a detailed explanation of the outcome of your claim. Nonetheless, further clarity will be provided to dispel any lingering uncer*****y.
Remember that with PMD, your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We understand how disheartening it is to be subjected to a ******** act and are truly saddened to learn of the theft and subsequent damages sustained to your vehicle.
Your PMD policy document is really easy to read and understand, so you will quickly remember that the Prime Motor CoverGROW policy provides an accumulating cover for the insured vehicle in the event of theft, hijacking, natural disasters, natural fires or motor vehicle accidents. The purpose of insurance is to provide cover in the event of a valid claim and we are therefore obliged to maintain a strict application of our policy terms and conditions so as not to prejudice other policyholders. In this particular instance, the incident was specifically excluded from cover under your policy.
We are surprised to learn of your continued disquiet as our Market Conduct Team has already provided you with a detailed explanation of the outcome of your claim. Nonetheless, further clarity will be provided to dispel any lingering uncer*****y.
Remember that with PMD, your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply04 Feb 2019, 17:15
Official
Dear Asanda S,
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We understand how disheartening it is to be subjected to a ******** act and are truly saddened to learn of the theft and subsequent damages sustained to your vehicle.
Your PMD policy document is really easy to read and understand, so you will quickly remember that the Prime Motor CoverGROW policy provides an accumulating cover for the insured vehicle in the event of theft, hijacking, natural disasters, natural fires or motor vehicle accidents. The purpose of insurance is to provide cover in the event of a valid claim and we are therefore obliged to maintain a strict application of our policy terms and conditions so as not to prejudice other policyholders. In this particular instance, the incident was specifically excluded from cover under your policy.
We are surprised to learn of your continued disquiet as our Market Conduct Team has already provided you with a detailed explanation of the outcome of your claim. Nonetheless, further clarity will be provided to dispel any lingering uncer*****y.
Remember that with PMD, your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Client service is extremely important to us and we therefore sincerely appreciate the time you have taken to bring your unease to our attention.
We understand how disheartening it is to be subjected to a ******** act and are truly saddened to learn of the theft and subsequent damages sustained to your vehicle.
Your PMD policy document is really easy to read and understand, so you will quickly remember that the Prime Motor CoverGROW policy provides an accumulating cover for the insured vehicle in the event of theft, hijacking, natural disasters, natural fires or motor vehicle accidents. The purpose of insurance is to provide cover in the event of a valid claim and we are therefore obliged to maintain a strict application of our policy terms and conditions so as not to prejudice other policyholders. In this particular instance, the incident was specifically excluded from cover under your policy.
We are surprised to learn of your continued disquiet as our Market Conduct Team has already provided you with a detailed explanation of the outcome of your claim. Nonetheless, further clarity will be provided to dispel any lingering uncer*****y.
Remember that with PMD, your premiums remain fixed for the life of your policy regardless of whether you claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team