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Constance R

1 reviews | Active since May 2023

26 May 2023, 09:51

Bad First Experience

Im new with PMD from a another insurance company where i was for years with no claims, unfortunate for me or maybe badluck i had an incident and my tire bust in the night and first help because i couldnt find my phone when called voicemail i welcomed help they first took me home,my car to storage which isaccumulating fees since Saturday 21May today 26May rejected because i didint call them.. And said i should keep their details in the car, i asked don't they car about their client safety...I chose them because im paying less but my first experience is extremely unaccaptable and need them to pay for towing as they would have anyway on their chosen one... I stand to loose my car with just 1 & 1/2 to finish paying of, if i dont pay the release fee. Please help 💔💔💔💔💔💔💔💔💔💔

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Replies (2)
Prime South Africa
Prime South Africa's reply26 May 2023, 10:56
Official
Dear Contance R,

Thank you for taking the time to raise this matter with us.

We have located your policy and commit to providing preliminary feedback within 2 business days.

Assuring you of our continued best endeavours.

Kind regards, 
The PMD Team
Prime South Africa
Prime South Africa's reply01 Jun 2023, 12:01
Official
 
Dear Constance R, 

Thank you for alerting us to your unease regarding the outcome of your towing claim. 
PMD prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise. 
 
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage in an event that a registered claim is approved following the validation process and where our service providers are used. Where a claim is not approved and a private towing company assisted you, the cost of towing and storage is for your own account. 
 
Our Market Conduct Team will be in contact with you to provide you comprehensive feedback regarding your matter. 

Isn’t it pleasing to know that under comprehensive cover the excess payable when you claim reduces to absolute zero - and in a remarkably short period? 
Assuring you of our continued best endeavours on your behalf. 
Kind regards, 
The Prime Team