BAD FAITH 2

Item: Prime South Africa
Rating: 1
Author: Deon M

For those who managed to read my first review of this company which I posted on the 12th March 2026 and then was abruptly removed for reasons that sounded more like "#platformcapture" than anything else.This is a follow up of what transpired in the first 18hrs of my review.

We received communication (legitimate and not telephonic) from Prime apologising for the BAD EXPERIENCE regarding the repair of our vehicle.Which we accepted and appreciated.What they failed to do was to mitigate the experience in anyway shape or form.They informed us that the matter is being investigated and that this investigation would take between 10 to 42 days, suffice to say that im actually not interested in there internal processes after the experience we had with them.

We are exploring the WATCHDOGS of this industry and have already decided which one we will engage to resolve this matter.

Helpful (0)

Replies (2)

Prime South Africa's replyOfficial

16 Mar 2026, 07:26

Hello Deon, we appreciate you bringing this to our attention.

Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.

Kind regards,
The Prime SA Team

Prime South Africa's reply16 Mar 2026, 07:26

Official

Hello Deon, we appreciate you bringing this to our attention.

Your feedback is important to us, and we’re currently investigating the matter. A detailed response will follow shortly – please check back or click “see more” to view it.

Kind regards,
The Prime SA Team

Prime South Africa's replyOfficial

20 Mar 2026, 15:33

Hello Deon M,

Thank you for taking the time to share your feedback with us. We value all input as it helps us improve and better serve our clients.

We know that when your car is in for repairs, clear communication and meaningful support make a big difference, and we’re sorry that your experience with us has not reflected this.

Our records show that our Market Conduct Team has already shared a detailed update on your case. Unfortunately, the parts needed to complete the repairs are currently on back order, which is something outside of our control. We truly understand how upsetting and inconvenient this delay has been for you, and we want to assure you that your experience is important to us.

Rest assured our we will continue to monitor your claim and will ensure that you receive timely updates on the progression of your repairs.

We understand how difficult it can be to be without your car. At Prime, we offer an optional Car Hire Benefit which ensures you stay mobile while your car is being repaired.

Committed to resolving your concern with care.

Kind Regards,
The Prime SA Team

Prime South Africa's reply20 Mar 2026, 15:33