PM
Petrus M
1 reviews | Active since Oct 2024
19 Dec 2024, 19:27
Bad experience from Prime...
Hi. I just wanted to express how disappointed I am with Prime South Africa. Since I have been waiting for a claim feedback for an accident that happened in November till this day I had been running after them. Today I requested a call from one of the managers and she's telling me that they are waiting for a company they have appointed and I will get feedback around JanuaryðŸ˜.... I really regret taking this premium. I need to spend time with my family but because of prime I can't...
Let's say they are forcing to get back to me in January as they are trying to do,,, Where will I get the access fee in the middle of January???
Can someone please help me ðŸ˜ðŸ˜ðŸ˜ðŸ˜
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Prime South Africa's replyOfficial
24 Dec 2024, 12:43 Hello Petrus, M.
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At Prime we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
The claims team have confirmed that they are awaiting for a report from the experts appointed to assist with the validation of your claim and due to the festive season the submission of the report might take a little longer than usual. This is unfortunately not in our control but we are ensuring that regular follow-ups are made.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At Prime we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
The claims team have confirmed that they are awaiting for a report from the experts appointed to assist with the validation of your claim and due to the festive season the submission of the report might take a little longer than usual. This is unfortunately not in our control but we are ensuring that regular follow-ups are made.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime SA Team
Prime South Africa's reply24 Dec 2024, 12:43
Official
Hello Petrus, M.
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At Prime we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
The claims team have confirmed that they are awaiting for a report from the experts appointed to assist with the validation of your claim and due to the festive season the submission of the report might take a little longer than usual. This is unfortunately not in our control but we are ensuring that regular follow-ups are made.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime SA Team
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At Prime we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, the more time it takes us to investigate your claim, the more it costs us both.
The claims team have confirmed that they are awaiting for a report from the experts appointed to assist with the validation of your claim and due to the festive season the submission of the report might take a little longer than usual. This is unfortunately not in our control but we are ensuring that regular follow-ups are made.
We are pleased to remind you that unlike with many other insurers, with Prime South Africa the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period.
Assuring you of our continued best endeavours on your behalf.
Kind regards
The Prime SA Team