MK
Mphumelelo K
1 reviews | Active since Oct 2017
18 Jun 2020, 11:12
Bad experience for claim submitted
I had a car accident on the 3rd of this month, I immediately contacted them about the accident. as of today I haven't received a feedback about my claim, every time I call them they tell me that they are busy with investigation, now we are in the third week since this claim was submitted.
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Replies (2)
Prime South Africa's replyOfficial
18 Jun 2020, 13:56Dear Mphumelelo K,
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
A member of our Market Conduct Team will provide you with further clarity on the matter within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
A member of our Market Conduct Team will provide you with further clarity on the matter within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply18 Jun 2020, 13:56
Official
Dear Mphumelelo K,
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
A member of our Market Conduct Team will provide you with further clarity on the matter within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to bring your distress to our attention. All client feedback is important to us as we strive to deliver world class client service.
A member of our Market Conduct Team will provide you with further clarity on the matter within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
19 Jun 2020, 08:45Dear Mphumelelo K, Thank you for taking the time to alert us of your experience. We aim to provide world-class services to our policyholders during every interaction. Accordingly, your concern is of great importance to us. At PMD we do all in our power to ensure that the validation of a claim is swiftly concluded as we appreciate that the more time it takes, the more it costs us both. We are pleased to note that our Claims Team has not only ensured you remain updated throughout the claim’s process but that they have already been in contact with you to provide a detailed update regarding your claim. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short time. Assuring you of our continued best endeavours. Kind regards,The PMD Team
Prime South Africa's reply19 Jun 2020, 08:45
Official
Dear Mphumelelo K, Thank you for taking the time to alert us of your experience. We aim to provide world-class services to our policyholders during every interaction. Accordingly, your concern is of great importance to us. At PMD we do all in our power to ensure that the validation of a claim is swiftly concluded as we appreciate that the more time it takes, the more it costs us both. We are pleased to note that our Claims Team has not only ensured you remain updated throughout the claim’s process but that they have already been in contact with you to provide a detailed update regarding your claim. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short time. Assuring you of our continued best endeavours. Kind regards,The PMD Team