LT
Lesego T
1 reviews | Active since Dec 2024
19 Dec 2024, 20:30
Bad experience
I'm so disappointed with prime sa they towed my vehicle and said they will fix it the next thing the said my claim is not valid I'm must pay Go-bid release fee of R4260 and also go with my tow truck. They made my situation worse than it was.
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Prime South Africa's replyOfficial
30 Dec 2024, 10:45Hello Lesego T,
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is withdrawn before approval or is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team has been in contact with you to provide you with comprehensive feedback regarding your matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is withdrawn before approval or is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team has been in contact with you to provide you with comprehensive feedback regarding your matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply30 Dec 2024, 10:45
Official
Hello Lesego T,
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is withdrawn before approval or is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team has been in contact with you to provide you with comprehensive feedback regarding your matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
Prime prides itself on the unprecedented lengths to which it goes to ensure that its policyholders fully understand the products that they purchase. We ensure that all our clients are made aware of the provisions of their policy through our customer-friendly policy documents which are clear and concise.
As you are aware, the Prime Motor Comprehensive policy affords clients the benefit of towing and storage if a registered claim is approved following the validation thereof. Where a claim is withdrawn before approval or is rejected, the cost of towing and storage is for your account.
We can confirm that the Market Conduct Team has been in contact with you to provide you with comprehensive feedback regarding your matter.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The Prime SA Team