Bad experience

t with deep concern that i write this Email. on November i lodge a claim for my car that was involve in an accident to my suprise that when i called you they were not able to find my name in your system I made arrangement for my car to be towed then the next day i called my name was there i made a claim I was told Lungile was handling my claim weeks gone bye now my claim was with Bianca who also wanted information from me of which i have provided to her. December still no car and Bianca keeps on updating me with the same update of the SMS then she requested call records from my service provider of which I did an affidavit as she requested according to her my service provider was willing to give her on the spot but I was told to submit a copy of my ID certified by the SAPS of which i did on the 5th of December since then there has been no progress expect the same update then I called my service provider who indicated that no one has requested such information from them they gave me the information on 14 December of which i forwarded it to her but she did not respond i sent her an Email on the 15 December no response again i called her on the 17 I was told she is on lunch but they will pass my message to her till now she has not phoned me. I wish to get assistant to this matter as a matter of urgency