AN
Andile N
1 reviews | Active since Jan 2024
08 Apr 2024, 16:42
Bad customers service's
I'm really disappointed with PMD insurance. They've been ignoring my claim, and despite that, they're still deducting money. I'm worried I might lose the car I've been paying for. Their last response was a generic "Your email is important to us," promising a reply within two working days, but I haven't heard from them since. It's frustrating and leaves me questioning their commitment to customer service.
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Replies (2)
Prime South Africa's replyOfficial
08 Apr 2024, 17:07Dear Andile Ndevu ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Apr 2024, 17:07
Official
Dear Andile Ndevu ,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
12 Apr 2024, 10:44Hello Andile N,
Thank you for taking the time to share your experience.
We take great pride in promptly paying all valid claims and in the integrity of our claim validation process.
We received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await their findings. We can now confirm receipt of the finding and the matter. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply12 Apr 2024, 10:44
Official
Hello Andile N,
Thank you for taking the time to share your experience.
We take great pride in promptly paying all valid claims and in the integrity of our claim validation process.
We received your complaint from the office of the Ombudsman of Short-Term Insurance (OSTI) regarding this very same matter. In these instances, we are required to direct all communication through the OSTI’s office and are obliged to await their findings. We can now confirm receipt of the finding and the matter. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team