MJvR
Michaela Jansen van Rensburg
1 reviews | Active since Jun 2022
08 Mar 2024, 09:56
BAD CUSTOMER SERVICES
Im really not happy with this Insurance i though they will have the best customer services and they don't, i have to phone the whol tiem regarding my "first" claim and no phoned me after i phone again today i have to wait 24 to 48 hours for my claims outcome hence i did put in the claim a week ago. When i had to go to the panelbeaters for a quote nonone phoned me i had to phoned to find out what is the status on my claim.
When i ask the lady to speed the progress she told me sorry she cant do that i must wait.
NOT GOOD CUSTOMER SERVICES AT ALL
STILL IM WAITING ON THE OUTCOME OF MY CLAIM!!
Helpful (0)
Replies (5)0
Replies (5)
Prime South Africa's replyOfficial
08 Mar 2024, 11:01Dear Michaela
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply08 Mar 2024, 11:01
Official
Dear Michaela
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
12 Mar 2024, 09:34 Dear Michaela Jansen van Rensburg,
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the progress of your claim confirms that the claim has been submitted to management for final review.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies! Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the progress of your claim confirms that the claim has been submitted to management for final review.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies! Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply12 Mar 2024, 09:34
Official
Dear Michaela Jansen van Rensburg,
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the progress of your claim confirms that the claim has been submitted to management for final review.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies! Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post. Our aim is to provide world-class service to our policyholders during every interaction.
Please be assured that we pride ourselves in promptly paying all valid claims.
During the claim’s validation stage, information supp**** by clients’ needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such claim.
Rest assured that we perform our validations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
A review of the progress of your claim confirms that the claim has been submitted to management for final review.
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim free policies! Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
MJvR
Michaela Jansen van Rensburg's updateReviewer Update
12 Mar 2024, 12:06Thank you, i will wait for the consultant to contact me to finalise my claim today!!
MJvR
Michaela Jansen van Rensburg's update12 Mar 2024, 12:06
Reviewer Update
Thank you, i will wait for the consultant to contact me to finalise my claim today!!
MJvR
Michaela Jansen van Rensburg's updateReviewer Update
13 Mar 2024, 08:24Another buisness day is over, and still no phone call from PMD!
MJvR
Michaela Jansen van Rensburg's update13 Mar 2024, 08:24
Reviewer Update
Another buisness day is over, and still no phone call from PMD!
MJvR
Michaela Jansen van Rensburg's updateReviewer Update
14 Mar 2024, 08:39Another buisness day past and still no call from PMD,
NO ANSWERS REGARDING MY CLAIM THIS IS ALMOST 2 WEEKS AND JUST NO FEEDBACK FROM ANY CONSULTANT THIS IS REALLY THE WORST CUSTOMER SERVICE EVER, THIS IS MY FIRST CLAIM WITH PMD AND I NEVER THOUGH THAT THIS IS HOW PATETIC THE SERVICE WILL BE!!
NO ANSWERS REGARDING MY CLAIM THIS IS ALMOST 2 WEEKS AND JUST NO FEEDBACK FROM ANY CONSULTANT THIS IS REALLY THE WORST CUSTOMER SERVICE EVER, THIS IS MY FIRST CLAIM WITH PMD AND I NEVER THOUGH THAT THIS IS HOW PATETIC THE SERVICE WILL BE!!
MJvR
Michaela Jansen van Rensburg's update14 Mar 2024, 08:39
Reviewer Update
Another buisness day past and still no call from PMD,
NO ANSWERS REGARDING MY CLAIM THIS IS ALMOST 2 WEEKS AND JUST NO FEEDBACK FROM ANY CONSULTANT THIS IS REALLY THE WORST CUSTOMER SERVICE EVER, THIS IS MY FIRST CLAIM WITH PMD AND I NEVER THOUGH THAT THIS IS HOW PATETIC THE SERVICE WILL BE!!
NO ANSWERS REGARDING MY CLAIM THIS IS ALMOST 2 WEEKS AND JUST NO FEEDBACK FROM ANY CONSULTANT THIS IS REALLY THE WORST CUSTOMER SERVICE EVER, THIS IS MY FIRST CLAIM WITH PMD AND I NEVER THOUGH THAT THIS IS HOW PATETIC THE SERVICE WILL BE!!