Bad customer service by PMDS

<div>I had a very bad experience with PMD.Its been three months now I don't have a car with the delaying tactics from PMD.My car stayed over a month at Volvo until the courtesy car expired though it was not my fault for that such kind of a delay.Then my car was taken to another repairer on the 14 July and it has been there since to date it has not yet been repaired and I am expected to pay +-R 15 000.From the 20 July of July I have been paying R4 200 on my own per week for the extension of the courtesy car.Since then I paid 4 tmes R4 200 for the car hire though PMD has been playing hide and sick on the approval or authorization of my claim.I have never dealt with the kind of unproffessionalism I have experienced with PMD I don't know how much have I spent on airtime calling PMD without getting feedbacks, promises have been made of calling back but never fulfilled.I am really regretiing moving out of my insurance where I was paying R3000 excess and when I moved to PMDS I also opted for R3000 excess which is on the contract and only to be told now of an excess of R10 9000.When on earth have any insurance makes a person to pay that kind of interest.Now I am in trouble and my insurance cannot rescue me without paying that kind of amount.Due to their delaying tactics not the repairer I have paid R16 800 for the car hire out of my own and I am expected to pay R10 900 my insurer cannot take responsibility that for authorization they hay had to take almost 3 months. I am soo divasted and I haven't been sleeping for all these months and I don't wish anyone to go through the same experience I have encountered.</div>