ZPNH
Zipora Portia Nosipho Hlengwa
1 reviews | Active since May 2020
10 Jan 2025, 17:50
Bad customer service
I have been with Prime for over ayear with no issues until last year October when I had an accident and car was written off and they paid market value and i had a short fall of 68k,the guy that hit me had insurance and they are willong to pay however I guess because prime is no longer getting any premiums from me its ok foe them not to dp a follow up of do the recovery, I have been trying to get ahold of Tshegofatso who is handling my claim with no luck since November, why must I pay for a car that written of after you had agrred to do recovery?
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Replies (2)
Prime South Africa's replyOfficial
13 Jan 2025, 07:03Dear Zipora ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply13 Jan 2025, 07:03
Official
Dear Zipora ,we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
17 Jan 2025, 09:24 Hello Zipora portia,
Thank you for your post.
We wish to reassure you that client service is extremely important to us. The time you have taken to bring your concerns to our attention is sincerely appreciated. At prime we go to great lengths to ensure clients understand their policies and how their cover works.
You will recall that an excess is a self-insured portion paid by clients on all approved claims, the return of which can not be guaranteed due to certain factors. Third-party recoveries usually do not have a timeframe- and can take up to as far as two years.
Our third party team have confirmed that they are committed to getting the recovery finalised and our Market Conduct Team will be in contact with you and will address your queries directly.
Assuring you of our continues best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
We wish to reassure you that client service is extremely important to us. The time you have taken to bring your concerns to our attention is sincerely appreciated. At prime we go to great lengths to ensure clients understand their policies and how their cover works.
You will recall that an excess is a self-insured portion paid by clients on all approved claims, the return of which can not be guaranteed due to certain factors. Third-party recoveries usually do not have a timeframe- and can take up to as far as two years.
Our third party team have confirmed that they are committed to getting the recovery finalised and our Market Conduct Team will be in contact with you and will address your queries directly.
Assuring you of our continues best endeavours on your behalf.
Kind regards,
The Prime SA Team
Prime South Africa's reply17 Jan 2025, 09:24
Official
Hello Zipora portia,
Thank you for your post.
We wish to reassure you that client service is extremely important to us. The time you have taken to bring your concerns to our attention is sincerely appreciated. At prime we go to great lengths to ensure clients understand their policies and how their cover works.
You will recall that an excess is a self-insured portion paid by clients on all approved claims, the return of which can not be guaranteed due to certain factors. Third-party recoveries usually do not have a timeframe- and can take up to as far as two years.
Our third party team have confirmed that they are committed to getting the recovery finalised and our Market Conduct Team will be in contact with you and will address your queries directly.
Assuring you of our continues best endeavours on your behalf.
Kind regards,
The Prime SA Team
Thank you for your post.
We wish to reassure you that client service is extremely important to us. The time you have taken to bring your concerns to our attention is sincerely appreciated. At prime we go to great lengths to ensure clients understand their policies and how their cover works.
You will recall that an excess is a self-insured portion paid by clients on all approved claims, the return of which can not be guaranteed due to certain factors. Third-party recoveries usually do not have a timeframe- and can take up to as far as two years.
Our third party team have confirmed that they are committed to getting the recovery finalised and our Market Conduct Team will be in contact with you and will address your queries directly.
Assuring you of our continues best endeavours on your behalf.
Kind regards,
The Prime SA Team