jM
jonny M
1 reviews | Active since Feb 2025
13 Feb 2025, 20:27
bad customer service and they dont deliver what they sell
the worst service ever. they take the full 14 days to give feed back on the claim while they communicate with you once in 5 days. my contracted was never mailed to me. i only received my contract,terms and conditions wen they decided to reject my claim based on the things that are on the contract i never had. they give wrong and false feedback om their reports. you have to pay for storage and towing of their choice irregardless of how from you
Helpful (0)
Replies (1)0
Replies (1)
Prime South Africa's replyOfficial
26 Feb 2025, 17:40 Dear Jonny M,
Thank you for taking the time to share your experience.
We take pride in approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Financial Ombud Scheme (NFOI) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect.
You will be pleased to hear that Prime has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime Team
Thank you for taking the time to share your experience.
We take pride in approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Financial Ombud Scheme (NFOI) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect.
You will be pleased to hear that Prime has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime Team
Prime South Africa's reply26 Feb 2025, 17:40
Official
Dear Jonny M,
Thank you for taking the time to share your experience.
We take pride in approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Financial Ombud Scheme (NFOI) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect.
You will be pleased to hear that Prime has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime Team
Thank you for taking the time to share your experience.
We take pride in approving all valid claims and take pride in the integrity of our claim validation process. We unfortunately cannot provide cover where a claim falls outside of the ambit of cover.
We have received your complaint from the office of the National Financial Ombud Scheme (NFOI) regarding this very same matter. In these instances, we are required to direct all communication through the NFO’s office and are obliged to await the findings of the NFO which we shall of course respect.
You will be pleased to hear that Prime has a skilled Market Conduct Team that specializes in ensuring that our client's voices are heard.
Assuring you of our continued best endeavours.
Kind regards,
The Prime Team