PM
Patricia M
1 reviews | Active since May 2021
24 Feb 2025, 19:21
Bad customer service...
Bad customer service Have hidden information Approved their customer to tow their cars to the panel beaters that are not doing business with them There’s after force you to move your car to the panel beaters that they work with and disapprove our claim and expect us the client to pay release fees from their panel beater
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Replies (2)
Prime South Africa's replyOfficial
25 Feb 2025, 08:49Dear Patricia, thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's reply25 Feb 2025, 08:49
Official
Dear Patricia, thank you for bringing this to our attention. We are sorry to hear about your experience and are committed to resolving this matter. We will acknowledge your complaint in writing within 48 hours. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
03 Mar 2025, 14:11Hello Patricia M
Thank you for your post.
We understand how distressing it must be to deal with an accident. Our goal is to provide support and assistance during such times, and it is clear that we have not met your expectations.
Remember that with the Prime Motor Comprehensive policy, towing and storage costs are covered by us if a registered claim is approved after validation. However, if a claim is withdrawn or rejected, understandably, you will no longer have the towing and storage benefit payable.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt delight you to learn that Prime provides a wide range of roadside assistance benefits that cater to all your needs.
We are assuring you of our continued best endeavours.
The Prime SA Team
Prime South Africa's reply03 Mar 2025, 14:11
Official
Hello Patricia M
Thank you for your post.
We understand how distressing it must be to deal with an accident. Our goal is to provide support and assistance during such times, and it is clear that we have not met your expectations.
Remember that with the Prime Motor Comprehensive policy, towing and storage costs are covered by us if a registered claim is approved after validation. However, if a claim is withdrawn or rejected, understandably, you will no longer have the towing and storage benefit payable.
Our Market Conduct Team will be in contact with you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt delight you to learn that Prime provides a wide range of roadside assistance benefits that cater to all your needs.
We are assuring you of our continued best endeavours.
The Prime SA Team