OM
Olwethu M
1 reviews | Active since May 2021
19 May 2021, 10:25
Bad customer service
Worst client service people aren't willing to assist, it's been almost 2 months trying to get help on my claim but nothing being given the run around
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
19 May 2021, 10:28Dear Olwethu M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply19 May 2021, 10:28
Official
Dear Olwethu M,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
20 May 2021, 13:45Dear Olwethu M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, we are currently awaiting documentation from Volkswagen. Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team has confirmed that they have already been in contact with you and will gladly provide further clarity.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply20 May 2021, 13:45
Official
Dear Olwethu M,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you are aware, we are currently awaiting documentation from Volkswagen. Our Claims Team is working diligently to ensure that your claim is finalised without further delay.
Our Market Conduct Team has confirmed that they have already been in contact with you and will gladly provide further clarity.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team