1 reviews | Active since Feb 2017
Bad customer service
<p>I've called in the morning to lodge a claim but it looks like I'm not going to be assisted. The first consultant asked for my cell number and told me that he will call me shortly. I waited for more than 30 minutes for his call. I then called again and the second consultant just listened and said nothing until i dropped the call. The third one just told me to stay on the line until my airtime was exhausted. I have a fear that your company will not assist me with my claim. I'm so disappointed with the service I received. </p>
Hello Druza84
This is an unusual occurrence indeed! Thank you for bringing it to our attention and for your patience.
Our aim is to provide world class service to our policyholders during every interaction, it saddens us when our team members fail to impress, such us in your case.
We can confirm that all the relevant departments have been alerted and we are pleased to report that your claim has been successfully registered and is under way.
We will be sure to keep you informed.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
Hello Druza84
This is an unusual occurrence indeed! Thank you for bringing it to our attention and for your patience.
Our aim is to provide world class service to our policyholders during every interaction, it saddens us when our team members fail to impress, such us in your case.
We can confirm that all the relevant departments have been alerted and we are pleased to report that your claim has been successfully registered and is under way.
We will be sure to keep you informed.
Assuring you of our best continued endeavours on your behalf.
Kind regards,
The PMD Team
I am so disappointed in PMD as it rejected my claim just because the accident did not happen on the road. I regret joining you since 2014 because when I calculate my monthly premium its around R18000 that I've just thrown it down the drain.
I am so disappointed in PMD as it rejected my claim just because the accident did not happen on the road. I regret joining you since 2014 because when I calculate my monthly premium its around R18000 that I've just thrown it down the drain.