bad customer service

I'm very disappointed at your service.Since October 2014 I'm trying to get the claim to be done, you have been providing me with very bad service.Lack of efficiencyCustomers must send 100 emails before you decide to do your work.I have been paying my premium for 4 years and this is how you thank me for choosing you as my car insurance provider.I submitted docs last week Thursday , on Friday Cassius emailed me confirming that payments request to be released was sent through for authorization.It's Wednesday today, the panel beater told me that he hasn't received his money.My car is still at panel beater because he has been ****** many times by clients who don't pay. I'm not a ******** and I want my car back today.Can you pay the panel beater and after that I am ending this relationship with you. Iam tired of running after your service, I owe you nothing and the best you can do is to deliver.This claim is from 2014 October, who does that to their clients.Can somebody sort this out today, and call me to confirm payments have been released to pay the panel beater.My contact ***