PE
Pakiso E
1 reviews | Active since Aug 2012
11 Mar 2015, 22:11
bad customer service
I have received bad service today from Eva as i was putting claim,i called her 3 times today to log a claim and she keeps on promising me to give me a call but she ddnt after i called her for the 3rd time,this it's unacceptable for a customer ,she decided to pass the buck to Kgontse as she couldn't handle,they too quick to debit but slow attend clients <br> <br> I would like to be assisted by Kgontse from today till the end of this process <br> <br> I'm not happy at all
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Prime South Africa's replyOfficial
16 Mar 2015, 08:57Hello Thaelepakiso,
We are truly sorry to learn of your frustrations.
Having checked our voice logs, we are pleased to report that our Claims Servicing team returned your call as promised within 2 hours of your original request and lodged your claim.
We will be sure to keep you updated as things progress.
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
We are truly sorry to learn of your frustrations.
Having checked our voice logs, we are pleased to report that our Claims Servicing team returned your call as promised within 2 hours of your original request and lodged your claim.
We will be sure to keep you updated as things progress.
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply16 Mar 2015, 08:57
Official
Hello Thaelepakiso,
We are truly sorry to learn of your frustrations.
Having checked our voice logs, we are pleased to report that our Claims Servicing team returned your call as promised within 2 hours of your original request and lodged your claim.
We will be sure to keep you updated as things progress.
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team
We are truly sorry to learn of your frustrations.
Having checked our voice logs, we are pleased to report that our Claims Servicing team returned your call as promised within 2 hours of your original request and lodged your claim.
We will be sure to keep you updated as things progress.
Assuring you of our continued best efforts on your behalf.
Kind regards,
The PMD Team