JP
Jerome P
1 reviews | Active since Feb 2020
26 Jun 2025, 09:26
Bad communication
Just another insurance company that does not care after you sign up for a policy, there is good communication from the time you getting the quote and after you signed up they immediately stop communicating. As I did mentioned to the sales team please be in communication as I want the process of uploading the car assessment promptly.. Empty promises when it comes to communication
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Replies (2)
Prime South Africa's replyOfficial
26 Jun 2025, 12:53Dear Jerome, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's reply26 Jun 2025, 12:53
Official
Dear Jerome, we regret to hear about your dissatisfaction and appreciate you letting us know. We will acknowledge your complaint in writing within 48 hours. Thank you for your patience. Kind regards, the Prime SA team.
Prime South Africa's replyOfficial
02 Jul 2025, 15:38Hello Jerome,
Thank you for taking the time to share your feedback with us. We value your input and appreciate the opportunity to address your concerns.
We understand how important clear and consistent communication is, especially during the initial stages of your policy. At Prime SA, we are committed to ensuring a seamless experience for all our clients. We are pleased to hear that our team was able to follow up with you and that you are satisfied with the assistance provided.
To clarify, we had sent you an SMS with our WhatsApp number to facilitate the upload of your vehicle pictures. We are glad that this process has now been resolved to your satisfaction.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service. Your choice to join the Prime family is one we deeply value, and we are committed to exceeding your expectations.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Jul 2025, 15:38
Official
Hello Jerome,
Thank you for taking the time to share your feedback with us. We value your input and appreciate the opportunity to address your concerns.
We understand how important clear and consistent communication is, especially during the initial stages of your policy. At Prime SA, we are committed to ensuring a seamless experience for all our clients. We are pleased to hear that our team was able to follow up with you and that you are satisfied with the assistance provided.
To clarify, we had sent you an SMS with our WhatsApp number to facilitate the upload of your vehicle pictures. We are glad that this process has now been resolved to your satisfaction.
At Prime SA, we pride ourselves on offering value-for-money insurance products paired with personalised service. Your choice to join the Prime family is one we deeply value, and we are committed to exceeding your expectations.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team