1 reviews | Active since Feb 2018
Bad client service
Never make the mistake that I made of insuring your car with PMD. I am having the worst regret of my life. Poor service, lack of communication, poor decision making and everything negative goes hand in and with this insurance.
Firstly, I have full comprehensive cover with PMD and my accident happened on the 23rd of May 2022, today is the 22nd of August 2022 and my car is not even close to being fixed. I went to check the progress last week only to find that it has been stripped, the car is badly damaged and I do not understand why they agreed to fix the car. It is in a very bad state. I requested that they review the matter because as much as they are saying it will be fixed, it's going to be a cut and join and I am not planning on staying with this car for the rest of my life, what is going to happen when the time to trade it in arrives? Which car dealership is going to agree on buying the car from me after the damage from the accident? They are telling me that the only way they can deem it a write off is if the cost of the vehicle is 80% of the car value and that the cost is currently 60%. The only reason why it's on 60% was because when they received the quote, they went back and asked for a discount and the repairer agreed to the discount. Had it not been the discount, the cost would have been around 80% which only means that the car was initially a write off and they negotiated with the repairer. Now in this case where I have been without a car for the past 3 months and we are heading to the 4th and the parts will only arrive by the end of September, who must be liable for my car installments? Car installments of the car I am not using? Who must be liable for the insurance of the car I am not using? ME???? I am not happpy with the service I have been receiving since the accident happened and I would not recommend that anyone takes a chance and insure their car with this company. Very very very poor service!!! You don't even deserve 1 star.
Thank you for taking the time to raise this matter with us.
The PMD Team
Thank you for taking the time to raise this matter with us.
The PMD Team
We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the availability of parts.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We value hearing from our policyholders as we continuously strive to improve our service.
At PMD we pride ourselves in promptly paying all valid claims. Rest assured that we always do all in our power to avoid delays during the repair process. In addition, our dedicated Assessing Team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. It is sometimes the case that the repair process is affected by a number of factors which is outside the control of both the repairer and ourselves, such as the availability of parts.
We are sure that it is comforting to know that our nationwide panel of SAMBRA-approved repairers ensure that your vehicle will receive high-quality repairs and service.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team