1 reviews | Active since Apr 2024
bad client service
I was involved in a car accident in August 2025; which the other party bumped my car due to missing a turn at a four-way stop. Went to the police station with the other party and received the necessary statements/dos which i attached while submitting the claim. I paid access and the process of having the car repaired was hustle, the car was fixed eventually in November. I called back regarding my access and i was told that a request was sent through to third party insurance and i will be refunded once the third party approved. since November till today i am still waiting for the refund of my access and there is no communication from Prime South Africa. I am very disappointed as i have to be the one to call and when i call they keep promising to call and update but they never do.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We know how important your car and your excess refund are to you, and you’re entitled to clear, proactive feedback while we’re busy with the recovery.
It is important to keep in mind that when an insurer tries to recover your excess from another person or their insurer, that recovery becomes a legal claim that can legally take years to resolve. Because of this, we can’t force the other party to settle faster, even though we would prefer the matter to be finalised much sooner.
After an in-depth review of the recovery status, we are pleased to confirm that our team's continued escalations have led to the other insurer confirming they are in the final process of making their decision about the liability. We also see that you were recently provided with this update telephonically.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We know how important your car and your excess refund are to you, and you’re entitled to clear, proactive feedback while we’re busy with the recovery.
It is important to keep in mind that when an insurer tries to recover your excess from another person or their insurer, that recovery becomes a legal claim that can legally take years to resolve. Because of this, we can’t force the other party to settle faster, even though we would prefer the matter to be finalised much sooner.
After an in-depth review of the recovery status, we are pleased to confirm that our team's continued escalations have led to the other insurer confirming they are in the final process of making their decision about the liability. We also see that you were recently provided with this update telephonically.
Unlike its competitors, Prime offers an excess that reduces to zero over 36 months when you remain claim-free, providing even greater value and peace of mind.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team