NN
Nelton N
1 reviews | Active since Jul 2020
09 Jul 2020, 12:59
Bad claims process system
I got a accident registered a claim with a them all documents, to my surprise now they doing this long never ending investigation which they want my service history, tracker access without giving me relevant updates, the panel beater where my car is stored had to call me and ask whats happening
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Replies (2)
Prime South Africa's replyOfficial
09 Jul 2020, 14:00Dear Nelton N,
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply09 Jul 2020, 14:00
Official
Dear Nelton N,
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for your post.
Our Market Conduct Team will be providing you with preliminary feedback within 48 hours.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 Jul 2020, 15:21Dear Nelton N, We appreciate the time you have taken to note your disappointment. PMD prides itself on promptly paying all valid claims. We take special care to verify all the information supp**** by our clients and witnesses to enable us to reach an accurate outcome. Circumstances relating to single vehicle accidents are however more onerous to validate and we would like to thank you for your cooperation shown. Our claims team has confirmed that your claim has been finalised and that your claim technician will be in contact to communicate the outcome thereof shortly. It is most comforting to know that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team
Prime South Africa's reply14 Jul 2020, 15:21
Official
Dear Nelton N, We appreciate the time you have taken to note your disappointment. PMD prides itself on promptly paying all valid claims. We take special care to verify all the information supp**** by our clients and witnesses to enable us to reach an accurate outcome. Circumstances relating to single vehicle accidents are however more onerous to validate and we would like to thank you for your cooperation shown. Our claims team has confirmed that your claim has been finalised and that your claim technician will be in contact to communicate the outcome thereof shortly. It is most comforting to know that with PMD’s Comprehensive policy, clients enjoy an excess that reduces to zero. Assuring you of our continued best endeavours on your behalf. Kind regards,The PMD Team