Bad claim handling

I want to share my experience with Prime South Africa to warn others before you fall into the same trap I did.

For over three months, my car claim has been handled with repeated delays, broken promises, and contradictory information. The parts for my vehicle were promised multiple times (29 August, 2 September, and 9 September), yet never arrived as stated. When a radiator was finally delivered on 3 September, it was damaged. To make matters worse, I was later told the remaining parts had already been delivered — yet the panel beaters confirmed they had not received anything.

This has left me without my car for months, caused endless frustration, and destroyed any trust I had in Prime South Africa’s ability to manage claims professionally.

If you are considering using them, please be aware of how they operate. My advice: be cautious, ask the right questions upfront, and think twice before trusting them with your vehicle and your money.