sM
sabelo M

1 reviews | Active since Nov 2021

12 Nov 2021, 12:41

Bad

I had claimed for one of my vehicles that I insured for less 6 months, and was told I need to pay an excess of about R 9 720 which I don't have any problems with but their terms changed they saying they no longer cover commercial vehicles. Which I fail to understand cause they gave that cover from the beginning. And now this company wants to cancel my cover for both vehicles as they covered under commercial. So now I asked to get all my premiums back from the beginning hence I have never claimed anything from them it was just this 1 bakkie that I even managed to fix myself without them. But they refusing to pay those premiums, they will to pay 1 months premium. I wish i feel its unfair at all. I want to believe if they were fair they wouldn't have made me to take the cover at the first place. Am not happy at all. I spoke to Liso from clients department.

0
Replies (2)
Prime South Africa
Prime South Africa's reply14 Nov 2021, 18:34
Official
Dear Sabelo M ,

Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply18 Nov 2021, 16:09
Official
 Dear Sabelo M,  
 
Client service is extremely important to us, we therefore appreciate the time you have taken to bring your unease to our attention. 
 
At PMD, we take pride in ensuring that all relevant disclosures are communicated to clients before they take out policies. It is important to remember that, as we do not have a commercial lines insurance license, we cannot offer cover for vehicles that are hired out or used for commercial purposes.  
 
Our Market Conduct Team will be in contact with you to provide you with detailed correspondence regarding our position on the matter.  
 
You will be pleased to remember that, with our comprehensive policy, you enjoy access to our 24 hour Roadside Assistance call centre following any unforeseen event in order to ensure the safety of your vehicle as we validate your claim. 
 
Kind regards, 
The PMD Team