ND
Nomsa D
1 reviews | Active since May 2020
04 Sept 2020, 13:43
Bad bad insurance
Ive had a very bad experience with this insurance company... I had an accident on the 28th of August and they rejected my claim, charged me more money for towing my car and even for the storage...even after I paid I still had hassles to get it. I would never ever advice anyone to insure their cars with PMD
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Replies (2)
Prime South Africa's replyOfficial
04 Sept 2020, 14:17Dear Nomsa D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Sept 2020, 14:17
Official
Dear Nomsa D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 48 hours.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
08 Sept 2020, 07:41Dear Nomsa D,
Thank you for your post. We are sorry to learn of your unease regarding the outcome of your claim.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover commences, and your policy document is really easy to read and understand. You will quickly remember that in order for your cover to commence we would need specific photographs of the insured vehicle as well as the payment of the first premium. In the event that cover under a policy is not active, the benefits associated therewith are naturally also not extended.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
It will no doubt reassure you that PMD’s new, innovative comprehensive product places no limitation on the number of times you can claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply08 Sept 2020, 07:41
Official
Dear Nomsa D,
Thank you for your post. We are sorry to learn of your unease regarding the outcome of your claim.
A thorough review of your purchase conversation confirmed that our New Business Professional did a commendable job in explaining to you how your cover commences, and your policy document is really easy to read and understand. You will quickly remember that in order for your cover to commence we would need specific photographs of the insured vehicle as well as the payment of the first premium. In the event that cover under a policy is not active, the benefits associated therewith are naturally also not extended.
Our Market Conduct Department assures us that they have already been in contact with you and will provide you with a further detailed explanation regarding the outcome of your claim.
It will no doubt reassure you that PMD’s new, innovative comprehensive product places no limitation on the number of times you can claim.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team