1 reviews | Active since Apr 2015
Bad bad customer services
I have had insurance with Prime Meridian for almost two years now, and have three cars insured with them, my father (registered driver), had an accident on his way to work on the 1st of February 2015 in one of my vehicles, I reported the accident to prime meridian, I did everything they asked me to do, sent them all the relevant documents on time, yet my claim has still not been paid out and quite frankly I don't see it happening anytime soon. I have been sent from one place to another, they have gone as far as asking for audio from my fathers cellphone. All this took them two months to ask for all this, yet I'm still paying insurance monthly and paying for the car that is now damaged. As a result, I ask that you cancel the insurance for all three cars ASAP and send me proof of the cancellation.
We are so sorry to learn of your dissatisfaction with the claims process and understand your frustrations.
As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed before finalising your claim.
Our claims department has had considerable difficulty in obtaining the outstanding documentation which your husband undertook to provide us. Nonetheless we are assured that your claim will be finalised once we are in receipt of same.
A member from Client Service department will be in contact with you regarding the cancellation of your policies as requested.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
We are so sorry to learn of your dissatisfaction with the claims process and understand your frustrations.
As you are aware your specific matter did not involve any other vehicles and in order to complete the necessary investigation alternative time consuming procedures needed to be performed before finalising your claim.
Our claims department has had considerable difficulty in obtaining the outstanding documentation which your husband undertook to provide us. Nonetheless we are assured that your claim will be finalised once we are in receipt of same.
A member from Client Service department will be in contact with you regarding the cancellation of your policies as requested.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team