NM
Nosicelo M
1 reviews | Active since Dec 2015
07 Dec 2015, 14:17
Bad attitue and 6 months claim is not resolved
I made a claim with prime meridian 6 months ago and it has not been resolved. When I ask the consultant when will my claim be resolved he responds by saying he cannot predict the future. I want to know when I am going to get the money and how are you planning to stop this Donavan character from giving people such bad attitude?
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Prime South Africa's replyOfficial
10 Dec 2015, 12:07Hello nosiemkosi@,
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After having conducted a thorough review of all your interactions with our team members we found that our consultants were professional and provided full and accurate information.
As you are aware, a substantial period of time passed whilst we waited for certain documentation from you. This unfortunately caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your complaint is important to us and Donovan from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After having conducted a thorough review of all your interactions with our team members we found that our consultants were professional and provided full and accurate information.
As you are aware, a substantial period of time passed whilst we waited for certain documentation from you. This unfortunately caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your complaint is important to us and Donovan from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Prime South Africa's reply10 Dec 2015, 12:07
Official
Hello nosiemkosi@,
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After having conducted a thorough review of all your interactions with our team members we found that our consultants were professional and provided full and accurate information.
As you are aware, a substantial period of time passed whilst we waited for certain documentation from you. This unfortunately caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your complaint is important to us and Donovan from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Thank you for your enquiry. Your concern has been noted.
We persistently strive to settle all valid claims within the shortest possible time. You will appreciate that this reduces our management time and costs and is a clear advantage of both ourselves and our clients.
After having conducted a thorough review of all your interactions with our team members we found that our consultants were professional and provided full and accurate information.
As you are aware, a substantial period of time passed whilst we waited for certain documentation from you. This unfortunately caused considerable delays and prevented us from performing those standard procedures necessary to protect our clients and to ensure the validity of their claims.
Nevertheless, your complaint is important to us and Donovan from our Claims Department will continue to work closely with you until the matter is resolved.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team