PG
PG G
1 reviews | Active since Jul 2025
09 Feb 2026, 14:25
Bad and unprofessional consultant
Nombulelo just called without any solutions.
She just hanged up on me when I wanted to speak to a supervisor. She can hear I’m frustrated, but she acted so ******** and careless. And decided to hang up.
She’s not professional. While I’m talking and wanting to get solutions she doesn’t respond with solutions , she just wants to hang up.
If you can hear a conversation with the lady from legal and your unprofessional consultants there’s a difference.
Nombolelo doesn’t care about customer service and I’m keeping records.
This insurance has been so unprofessional to me and I just want to change it.
I have paid access fee from January I got the accident. They telling me they haven’t found the parts. I’m not even sure where my car is.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
09 Feb 2026, 16:08Hello Ms Mekgwe , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply09 Feb 2026, 16:08
Official
Hello Ms Mekgwe , we’re sorry to hear about your experience and thank you for giving us the opportunity to make it right.
We’re reviewing the details and will respond within 2 days. Please click “see more” to follow the update.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's replyOfficial
10 Feb 2026, 11:15Hello Pg G,
Thank you for your post. At Prime, our Client Service Hub was specifically designed to ensure that any member of the team can assist with a claim, including sharing outcomes and next steps. This structure is intended to make sure you receive help as quickly as possible, without having to wait for a specific individual to become available.
While we regret that this experience left you feeling frustrated, the information about your claim outcome would have been the same as what any other handler, including the person you requested, would have provided. However, we agree that we could have communicated this more clearly and in a way that better acknowledged how you were feeling.
We are reviewing your experience as part of our complaints process and will engage with you directly to provide clearer feedback on the reasons for the outcome.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply10 Feb 2026, 11:15
Official
Hello Pg G,
Thank you for your post. At Prime, our Client Service Hub was specifically designed to ensure that any member of the team can assist with a claim, including sharing outcomes and next steps. This structure is intended to make sure you receive help as quickly as possible, without having to wait for a specific individual to become available.
While we regret that this experience left you feeling frustrated, the information about your claim outcome would have been the same as what any other handler, including the person you requested, would have provided. However, we agree that we could have communicated this more clearly and in a way that better acknowledged how you were feeling.
We are reviewing your experience as part of our complaints process and will engage with you directly to provide clearer feedback on the reasons for the outcome.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
The Prime SA Team