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I joined Prime in 2022 i log my first claim now in 2025 below email was sent to the exlaining my situation but till now no feed back on the claim

Good Day

As per the below email sent to prime requesting an urgent review on my claim but until now the is no feedback received on the claim it is the first time am claiming since I joined in 2022. My job is on the line now because of the late coming it seems as its no body cares for the clients at prime who are paying their premiums am soooo disappointed with you and I cant recommend your insurance to other people I don’t understand why the claims take so long to get approved especially If someone is in a desperate situation like mine. This not what I expected from you, but I will decide on what I will do next.

Even if you do not respond its fine because that what you do best.

Regards

From: Xolani Sello Sent: Wednesday, April 23, 2025 2:38 PM To: *** Subject: CL***

Good afternoon

Am writing this email to asked Prime to try and attend to the claim urgently understanding that that rules and processes to be followed and turnaround times.

Am a person living with a disability (wheelchair bound) so I relay on the car for transportation purposes especially going or coming back from work public transport is a night mare for me not that I need special treatment from Prime but am humbly requesting an urgent review on the claim as am already struggling with transport.

I hope the above is in order.

Am so disappointed with their service i just wish that people can stop using this insurance because i feel like they don't know what they doing but busy debiting the premium's