1 reviews | Active since Jan 2025
Avoid This Insurance Company at All Costs!
I've had the misfortune of dealing with Prime SA for my vehicle insurance, and I must say, it's been a nightmare.
Their claims process is slow, inefficient, and utterly frustrating. They consistently provide contradictory information, and their agents seem to be poorly trained.
When I tried to file a claim, they found every excuse to deny it, despite clear evidence supporting my case. Their lack of empathy and transparency is appalling.
To make matters worse, their communication is unprofessional, and they seem more interested in protecting their own interests than serving their customers.
Do not, I repeat, DO NOT waste your time and money on this insurance company. Look elsewhere for reliable, trustworthy coverage.
UPDATE: I've tried to escalate my concerns, but their customer service team seems unresponsive and unhelpful. Buyer beware!
I would appreciate it if you could expedite this process and provide a more detailed response regarding the actions you will take to address my concerns.
I would appreciate it if you could expedite this process and provide a more detailed response regarding the actions you will take to address my concerns.
Thank you for your post.
Client service is paramount to us, and we take pride in quickly approving all valid claims and in the integrity of our claim validation process.
We, unfortunately, cannot provide cover where a claim falls outside of the ambit of cover. Exceeding the speed limit of the road is specifically excluded from cover.
Our Market Conduct Team have confirmed that they are reviewing the matter and will respond to you with more detailed information.
You will be excited to know that with Prime you can use our App to make changes to your policy and even register a claim without needing to Phone.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA team
Thank you for your post.
Client service is paramount to us, and we take pride in quickly approving all valid claims and in the integrity of our claim validation process.
We, unfortunately, cannot provide cover where a claim falls outside of the ambit of cover. Exceeding the speed limit of the road is specifically excluded from cover.
Our Market Conduct Team have confirmed that they are reviewing the matter and will respond to you with more detailed information.
You will be excited to know that with Prime you can use our App to make changes to your policy and even register a claim without needing to Phone.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA team