MA
Mpho A
1 reviews | Active since Sept 2025
27 May 2026, 16:20
at this point i really don't want anything to do with this insurance company i just want my car and take my business elsewhere. its been almost its been almost 2 months now since may car has been with them and no one is doing their job without you constan
this is the worst insurance ever, never do business with this people.
Helpful (0)
Replies (4)0
Replies (4)
Prime South Africa's replyOfficial
27 May 2026, 16:47Hello Mpho, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply27 May 2026, 16:47
Official
Hello Mpho, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
The Prime SA Team
MA
Mpho A's updateReviewer Update
27 May 2026, 22:14My text was short on my query. no one is doing their job without you constantly calling if you dont call nothing happens. after waiting for almost 2 months now and given and eta date of 29 May that i will be getting my car, today is the 27th no one called to update me of any changes, delay and whatsoever. i then had to call today only to find out that there are other parts that are now magically missing, literally no one updated of such, worse part Tsholofelo only called the panel beaters while i was on call holding for her then Chantel or Charmain hang up my call, to show that for prime stuff to do their work you have to follow them, i literally had to call or complain for my claim to move since from day 1. worse part of it i would directly call the panel beaters then call prime only to find complete opposite information. i don't wanna go to how long did it take them to locate my payment which i used correct references and everything, guess what for them to notice that no action has been made on my payment it was during my follow up call that is prime for you. honestly i regret everyday choosing this tuck shop too quick to debit 0 service to fast to increase premiums.. its always story after story
MA
Mpho A's update27 May 2026, 22:14
Reviewer Update
My text was short on my query. no one is doing their job without you constantly calling if you dont call nothing happens. after waiting for almost 2 months now and given and eta date of 29 May that i will be getting my car, today is the 27th no one called to update me of any changes, delay and whatsoever. i then had to call today only to find out that there are other parts that are now magically missing, literally no one updated of such, worse part Tsholofelo only called the panel beaters while i was on call holding for her then Chantel or Charmain hang up my call, to show that for prime stuff to do their work you have to follow them, i literally had to call or complain for my claim to move since from day 1. worse part of it i would directly call the panel beaters then call prime only to find complete opposite information. i don't wanna go to how long did it take them to locate my payment which i used correct references and everything, guess what for them to notice that no action has been made on my payment it was during my follow up call that is prime for you. honestly i regret everyday choosing this tuck shop too quick to debit 0 service to fast to increase premiums.. its always story after story
MA
Mpho A's updateReviewer Update
27 May 2026, 22:17i want my car on the eta given i'm now going to ombas you people take people as fools
MA
Mpho A's update27 May 2026, 22:17
Reviewer Update
i want my car on the eta given i'm now going to ombas you people take people as fools
Prime South Africa's replyOfficial
01 Jun 2026, 09:11Hello Mpho A,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we pride ourselves in clear and transparent communication and making sure our clients are always informed of the progression of repairs on their cars. We are truly sorry that in this rare occurence that we have fell short of that standard, as this is not the level of service we strive for.
After considering the matter, we can confirm that the repairer has confirmed that the final parts have been ordered and that the estimated completion date for repairs has been set for within this week. We will be sure to let you know of any unforeseen changes well in advance should this occur, as the availability of parts from suppliers are unfortunately not within our or the repairer's control.
After considering the matter, we can confirm that the repairer has confirmed that the final parts have been ordered and that the estimated completion date for repairs has been set for within this week. We will be sure to let you know of any unforeseen changes well in advance should this occur, as the availability of parts from suppliers are unfortunately not within our or the repairer's control.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity. As part of this, we will ensure you receive clear, consistent communication until your claim is fully finalised.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
Kind Regards,
The Prime SA Team
Prime South Africa's reply01 Jun 2026, 09:11
Official
Hello Mpho A,
Thank you for taking the time to share your experience. We value all input as it helps us improve and better serve our clients.
At Prime, we pride ourselves in clear and transparent communication and making sure our clients are always informed of the progression of repairs on their cars. We are truly sorry that in this rare occurence that we have fell short of that standard, as this is not the level of service we strive for.
After considering the matter, we can confirm that the repairer has confirmed that the final parts have been ordered and that the estimated completion date for repairs has been set for within this week. We will be sure to let you know of any unforeseen changes well in advance should this occur, as the availability of parts from suppliers are unfortunately not within our or the repairer's control.
After considering the matter, we can confirm that the repairer has confirmed that the final parts have been ordered and that the estimated completion date for repairs has been set for within this week. We will be sure to let you know of any unforeseen changes well in advance should this occur, as the availability of parts from suppliers are unfortunately not within our or the repairer's control.
Our Market Conduct team has been alerted and is already in contact with you to provide further clarity. As part of this, we will ensure you receive clear, consistent communication until your claim is fully finalised.
Rest assured, our nationwide network of SAMBRA-approved repairers is committed to delivering high-quality repairs, ensuring your car is restored to its pre-incident condition.
Committed to resolving your concern with care.
Kind Regards,
The Prime SA Team
Kind Regards,
The Prime SA Team