JvdB
Jakes van den Berg

1 reviews | Active since Feb 2022

18 Feb 2022, 11:06

Assist clients in their queries. have compassion with your clients and help where you can, keep in touch with your clients and shorten turn around times in claims. I will post a new review every day until someone willing to assist me contacts me.

I was involved in an accident, I have followed all necessary steps and followed all the steps, I have waited 3 weeks for PMD to come back to me after numerous phone calls and got my car in a workshop to get repaired. after 2 weeks I drove to the workshop to find out there there is no communication from PMD and that they can not proceed with fixing my car until then, yet again after a lot of phone calls, they informed me that they will only offer me R9000 and that I have to fix my car myself and send then proof, after being informed that the damage of my car is over R50 000. My vehicle is my source of income and I am on the verge of losing my income due to this as well. My family has been saving up for a holiday and that is also hanging in the balance as well. Why do we have insurance like PMD that keeps taking your money monthly but robbing their own loyal clients blind, I would advise any and all car dealerships, personal people looking for can insurance to stay very far away from PMD.

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Replies (2)
Prime South Africa
Prime South Africa's reply18 Feb 2022, 11:57
Official
Dear  Jakes V,
 
Thank you for taking the time to raise this matter with us.  

We have located your policy and commit to providing preliminary feedback within 2 business days. 
 
Assuring you of our continued best endeavours. 

Kind regards,
The PMD Team 
Prime South Africa
Prime South Africa's reply23 Feb 2022, 19:41
Official
Hello Jakes V

Thank you for taking the time to alert us of your experience

We value all feedback that we receive from our policyholders as we strive to offer world class service to our clients.

Being without a vehicle is known to be a frustrating experience and we try to ensure that all accident related damage on approved claims are repaired swiftly.

Our Market Conduct Department has already provided you with detailed formal correspondence to address your matter and welcome any further enquiries.

We take immense pride that we are able to provide South Africans with affordable insurance products that cater to their motoring needs despite inflation and the increased cost of motor vehicle accidents.

Assuring you of our continued best endeavours.

Kind regards,
The PMD Team