JB
Jacob B
1 reviews | Active since Jun 2019
22 May 2026, 10:53
Assessor Auth after repairs
After repairs, a calibration of my ACC was done as the shop said it would take it to VW,I opted to take it myself,I havsince provided the invoice and who the Senior Assessor is is not coming back to to authorise after calling million times.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
22 May 2026, 12:53 Hello Jacob, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's reply22 May 2026, 12:53
Official
Hello Jacob, thank you for reaching out. We’re truly sorry to hear about your experience and want to assure you that we’re already looking into it.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
28 May 2026, 09:05Hello Jacob B,
Thank you for taking the time to alert us to your recent experience. We recognise how important it is to have all post-repair matters finalised efficiently and get back on the road swiftly.
At Prime, we are committed to delivering responsive service and clear communication throughout the claims process. We're sorry we fell short of your expectations on this rare occasion.
We're pleased to note that the matter has since been resolved and the invoice paid.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience. A representative from the team will be in contact with you directly.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your recent experience. We recognise how important it is to have all post-repair matters finalised efficiently and get back on the road swiftly.
At Prime, we are committed to delivering responsive service and clear communication throughout the claims process. We're sorry we fell short of your expectations on this rare occasion.
We're pleased to note that the matter has since been resolved and the invoice paid.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience. A representative from the team will be in contact with you directly.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Prime South Africa's reply28 May 2026, 09:05
Official
Hello Jacob B,
Thank you for taking the time to alert us to your recent experience. We recognise how important it is to have all post-repair matters finalised efficiently and get back on the road swiftly.
At Prime, we are committed to delivering responsive service and clear communication throughout the claims process. We're sorry we fell short of your expectations on this rare occasion.
We're pleased to note that the matter has since been resolved and the invoice paid.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience. A representative from the team will be in contact with you directly.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to alert us to your recent experience. We recognise how important it is to have all post-repair matters finalised efficiently and get back on the road swiftly.
At Prime, we are committed to delivering responsive service and clear communication throughout the claims process. We're sorry we fell short of your expectations on this rare occasion.
We're pleased to note that the matter has since been resolved and the invoice paid.
As you may know, Prime has a skilled Market Conduct Team that specialises in ensuring that our clients' voices are heard and aids in streamlining processes to secure a delightful client experience. A representative from the team will be in contact with you directly.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team