WM
William M
1 reviews | Active since Jul 2020
08 Jul 2020, 16:48
Assessment *****.
My car was bumped in front on a parking lot and the car was damaged front and back. I have put my claim in and it was approved (good news) however the insurance is only fixing the rear bumper, yes I agree that the car initially had minor damages but the insurance assessor did not even consider the front damages that was caused by the incident. PMD is always looking into saving money from their side but very quick to debit my account month end. I further decided to cancel my claim as I will be paying more on excess and my car wont be fully fixed, I never got any feedback until the repairer started to to work on the car.
I think its time to shop around, rather pay more and get better service.
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Replies (2)
Prime South Africa's replyOfficial
09 Jul 2020, 09:30Dear William M,
Thank you for reviewing our service.
We will investigate the matter to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Thank you for reviewing our service.
We will investigate the matter to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Prime South Africa's reply09 Jul 2020, 09:30
Official
Dear William M,
Thank you for reviewing our service.
We will investigate the matter to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Thank you for reviewing our service.
We will investigate the matter to better understand what took place and find a possible solution.
We undertake to give you preliminary feedback by no later than two working days.
Assuring you of our continued best endeavors on your behalf.
Kind regards,The PMD Team.
Prime South Africa's replyOfficial
14 Jul 2020, 14:59 Dear William M,
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction. Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage is currently in the final stages of being repaired. Our Market Conduct Team has already provided you with a detailed explanation of the matter. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavors on your behalf. Kind regards, The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction. Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage is currently in the final stages of being repaired. Our Market Conduct Team has already provided you with a detailed explanation of the matter. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavors on your behalf. Kind regards, The PMD Team
Prime South Africa's reply14 Jul 2020, 14:59
Official
Dear William M,
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction. Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage is currently in the final stages of being repaired. Our Market Conduct Team has already provided you with a detailed explanation of the matter. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavors on your behalf. Kind regards, The PMD Team
Thank you for your post. We assure you that PMD prides itself in providing world class client service at every interaction. Our dedicated assessing team makes every effort to ensure that all vehicle assessments are accurate and reasonable based on the accident damage. A review of your approved claim confirms that the accident damage is currently in the final stages of being repaired. Our Market Conduct Team has already provided you with a detailed explanation of the matter. Unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time. Assuring you of our continued best endeavors on your behalf. Kind regards, The PMD Team