Approve that quotation today

On the 16th of February I was involved in an accident, there was a third party involved. I phoned Prime Meridian Direct immediately and I gave them everything they wanted. On the 27th of February they called to tell me that my claim has been approved and they will take it to CG body works. After that they were so quiet untill I call on the 8th of March for an update, their consultant told me that they did recieve the quotation and it’s waiting for approval. So I decided to call them again today, did the consultant not tell me that they are still waiting for quotation from CG body works. I then asked the Lady to give me the Body works telephone number so that I can call them. I called CG body works and they told me that they sent the quotation to Prime meridian Direct on the 5th of March. I called PMD to tell them that a quotation was sent to them on the 5th I even fowarded them those emails with the quotation from the body works. So now when I call them they keep on dropping my calls. I don’t know what games they are playing but I want my car fixed. I want them to approve that quotation so that the body works can commence the repairs