Appalling Service from Prime SA Insurance

I am compelled to notify people regarding the terrible service and complete lack of communication I have experienced with Prime SA Insurance. I have been a loyal customer for 5 years, never missed a single premium, and this is my very first claim. Unfortunately, my experience has been nothing short of a nightmare, and I feel that I must share it to warn others.

My original VW cluster was ******, and although my claim was approved, my vehicle was returned with a generic replacement cluster that was not even mentioned in the quote. This unauthorized replacement has resulted in several faults with my vehicle, further delaying the return of my vehicle. I am now bearing significant financial costs and stress due to the ongoing issues and the delays that are entirely beyond my control.

Additionally, during the time my vehicle was in Prime SA Insurance’s possession, my tire-changing tools were ******, and further damages were caused to my car. This has only added to the growing list of issues I am facing with Prime SA Insurance. Despite submitting two formal complaints, I have yet to receive any response or resolution from the company, which only adds to my frustration.

As a former employee of Prime SA Insurance, I am utterly disappointed by the way the company has handled my claim. The lack of accountability and communication is shocking, especially after being a loyal customer for so many years. The stress caused by this situation has been overwhelming, and I am disheartened by the company’s failure to address these issues in any meaningful way.

I am sharing this experience to warn others about the poor service and lack of support I have received, despite my long-standing relationship with the company. I sincerely hope that Prime SA Insurance takes immediate action to address these issues and treats their customers with the respect and care they deserve.