Appalled at the POOR SERVICE and lack of sense of urgency!!!! ***

Item: Prime South Africa
Rating: 1
Author: Anina H

What a great ad campaign to get customers on board and then nothing to back it up with. We trust the insurance companies we partner with and then all we get is disapppointment. My official claim for my car accident was done on the 11th March 2016. To date all I have are excuses and lack of responses or being told its with the review board. Its exactly 2 months today of follow up and frustration. Being inconvenienced financially each day as I now have to pay for fuel (since I cannot sue my company fuel card). Although I have car hire as part of my insurance, I have to pay for it upfront and then claim it back. Capped at R4,000 per annum. I would have far exceeded this value already given the time it is taking to get this done. Hence, Apologies galore and saying they understand which in fact they do not! 09/03: Accident happened 10/03: *** – reported claim 11/03: Submitted claim 06/04: All interviews and checks has been done according to Adele. It has now been submitted to the review board on 05/04. Will get someone to call me 11/04: no feedback received. Spoke to supervisor. Still with review board. Will get someone to call me. 18/04: left message for Adele to call me. 20/04: spoke to Adele. Will escalate again. Still with review board 03/05: left a message with Mpho for Adele to call me 04/05: Atishia – to get Supervisor to call me Tamryn Frost 05/05: Adriaan came to take pics of the car! 06/05: got an SMS to say that claim is complete? 05/05: spoke to Adele and told them to email or call me on office number. Still with final review board for decision 11/05: Shouted at Adele as yet another excuse was given and I just lost my cool and all sense of professionalism and all she could tell me was that she will get Tamryn to call me back I am at my wits end! Unhappy and disappointed - even angry at myself for stooping to this level of anger but what is one to do at this point. I will NEVER recommend PMD to anyone. EVER!

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Replies (1)

Prime South Africa's replyOfficial

19 May 2016, 15:48

Hello AninaH,

We sincerely appreciate the time you have taken to alert us of your concern and apologise for the perceived delays in the processing of your claim.

However, taking into consideration the absence of any independent witnesses and the fact that circumstances relating to single vehicle incidents are the most difficult to verify and validate. Wherein the information supp**** by clients needs to be verified and validated by other means which may cause unforeseen delays.

Nonetheless, our Claims Department has confirmed that your claim was finalised on 13 May 2016 and that the outcome has been communicated to you.

Assuring you of our continued best endeavours.

Kind Regards,

The PMD Team

Prime South Africa's reply19 May 2016, 15:48

Official