TS
Thulani S
1 reviews | Active since Nov 2021
31 Aug 2025, 08:10
App not work
I am a client of PMD yet I cant get hold of them when I call. Their app is not working any more, I can't change my password I can't do any thing. Yet they debit money every month. I want to cancel my subscription with them.
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Replies (1)
Prime South Africa's replyOfficial
02 Sept 2025, 16:29Dear Thulani S,
Thank you for reaching out and sharing your concern. We truly regret the inconvenience you’ve experienced and appreciate the opportunity to assist.
We understand how important seamless access to your account and services is. That’s why we’re pleased to confirm that earlier today, our team helped you make all the necessary changes to your policy and successfully reset your password.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help—on your terms.
Kind regards,
The Prime SA Team
Thank you for reaching out and sharing your concern. We truly regret the inconvenience you’ve experienced and appreciate the opportunity to assist.
We understand how important seamless access to your account and services is. That’s why we’re pleased to confirm that earlier today, our team helped you make all the necessary changes to your policy and successfully reset your password.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help—on your terms.
Kind regards,
The Prime SA Team
Prime South Africa's reply02 Sept 2025, 16:29
Official
Dear Thulani S,
Thank you for reaching out and sharing your concern. We truly regret the inconvenience you’ve experienced and appreciate the opportunity to assist.
We understand how important seamless access to your account and services is. That’s why we’re pleased to confirm that earlier today, our team helped you make all the necessary changes to your policy and successfully reset your password.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help—on your terms.
Kind regards,
The Prime SA Team
Thank you for reaching out and sharing your concern. We truly regret the inconvenience you’ve experienced and appreciate the opportunity to assist.
We understand how important seamless access to your account and services is. That’s why we’re pleased to confirm that earlier today, our team helped you make all the necessary changes to your policy and successfully reset your password.
At Prime, we’re committed to making support accessible and convenient. Whether you prefer using the mobile app, sending an email, or making a call, we’re here to help—on your terms.
Kind regards,
The Prime SA Team