1 reviews | Active since May 2010
ANY EXCUSE NOT TO PAY OUT
<p>I have been with Prime Meridian for ±2 years and paid my premiums every single month as expected. I was unfortunately involved in an accident on the 21st of April 2017 and contacted PMD so they can do what is expected of a good insurance company which is to approve and pay out all valid claims.</p> <p> </p> <p>Unfortunately more damage was caused on my car when the towing company came to tow it and my car was a write-off.</p> <p> </p> <p>I received a phone call yesterday and I was told that my claim has been rejected because their "Accident Reconstruction Expert's" findings reveal that the accident details I provided do not correspond with their findings. It seems this company will do ANYTHING to avoid paying out when they have to…</p> <p> </p> <p>I was then told that I will receive the document with the findings together with the rejection letter within an hour after the phone call… I am still waiting. Furthermore, I was also told that I will have to make arrangements to tow my car from where it is at the moment at my own expense or I will have to pay the subsequent storage fees.</p> <p> </p> <p>Do the right thing and payout my claim as I have been paying my premiums and gave you all the CORRECT information you requested for.</p>
Hello mrmukwana,
Thank you for the time you have taken to raise your concern with us. We value your input as we strive to provide exceptional client service.
We do wish to assure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you no doubt appreciate , the nature of your claim was somewhat unusual and therefore required extra work. It was however finalised and the outcome will be communicated to you shortly.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello mrmukwana,
Thank you for the time you have taken to raise your concern with us. We value your input as we strive to provide exceptional client service.
We do wish to assure you that we perform our investigations not for the sake of creating unnecessary delays but for the protection of all of our clients.
As you no doubt appreciate , the nature of your claim was somewhat unusual and therefore required extra work. It was however finalised and the outcome will be communicated to you shortly.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Hello mrmukwana,
Your concern is noted and respected.
Although we understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
Your concern is important to us and a member of our Client Representation department will be in contact with you to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team
Hello mrmukwana,
Your concern is noted and respected.
Although we understand your distress regarding the outcome of your claim, we are obliged to apply our policy terms and conditions for the benefit of all of our policyholders.
Unfortunately due to the circumstances relating to your incident, our decision not to admit this particular claim remains unchanged.
Your concern is important to us and a member of our Client Representation department will be in contact with you to explain our position herein.
Assuring you of our continued best endeavours.
Kind Regards,
The PMD Team