1 reviews | Active since Jan 2026
ANGRY CLIENT
I AM VERY UN-HAPPY WITH PRIME INSURANCE- THEY GAVE ME A CALL LAST YEAR 2025 TO DO A QUOTE FOR CAR INSURANCE. I TOLD THE AGENT THAT I ALREADY HAVE INSURANCE AND IT IS A NEW INSURANCE I HAD JUST JOINED IT THIS MONTH, SO I DO NOT WANT TO CHANGE. HE THEN SUGGESTED THAT THEY GIVE ME A CALL IN JANUARY 26 TO RE-VISIT IF I AM STILL HAPPY WITH MY POLICY. WHAT HAPPENS COME JANUARY AND THEY DEBIT MY ACCOUNT. WHICH MEANS I MUST NO CALL THEM FOR SOMETHING I DID NOT AGREE TO. I NOW CALL THE BANK AND HAVE THE DEBIT REVERSED. UPON CALLING THEM I AM ADVISED THEY CANNOT ASSIST ME BECAUSE THEY MUST LISTEN TO PHONE CALLS AND THEY WILL CALL ME BACK. I AGAIN HAD TO CALL TODAY BECAUSE THEY SENDING ME MESSAGES THAT MY POLICY WILL LAP IF I DO NOT MAKE URGENT PAYMENT. A POLICY I NEVER AGREED TO. I THEN CALL THEM BACK TODAY WAS PUT ON HOLD FOR OVER 15MINS. THEN WAS TOLD THEY WILL PHONE ME BACK. THE AGENT CALLS ME BACK AND SAYS THE GUY WHO SOLD ME THE POLICY NO LONGER WORKS THERE AND CONTINUES TO SELL ME ANOTHER PRODUCT. I AM SO ANGRY. I JUST NEED THEM TO TAKE THIS SERIOUS I DO NOT HAVE MONEY TO PAY FOR BANK CHARGES AND PHONE CALLS.
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
You’ll receive a full response within 2 working days. Please click “see more” to view our full update once posted.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We understand how upsetting it can feel when money is taken from your account in a way that doesn’t match what you expected from a sales call.
At Prime, we’re committed to clear, fair conversations at purchase stage so that any new cover and debits only go ahead with proper understanding and agreement.
Following a review of the purchase call dated 3 November 2025, it was confirmed that consent was provided for the policy to begin on 28 November 2025, and the debit order mandate was authorised during the same call. Your feedback regarding the difficulty reaching our team and the mixed communication you received has been escalated for a detailed internal assessment.
Our Market Conduct Team is currently reviewing your matter in full and will provide the necessary clarification and support directly.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team
Thank you for taking the time to share your feedback with us. We understand how upsetting it can feel when money is taken from your account in a way that doesn’t match what you expected from a sales call.
At Prime, we’re committed to clear, fair conversations at purchase stage so that any new cover and debits only go ahead with proper understanding and agreement.
Following a review of the purchase call dated 3 November 2025, it was confirmed that consent was provided for the policy to begin on 28 November 2025, and the debit order mandate was authorised during the same call. Your feedback regarding the difficulty reaching our team and the mixed communication you received has been escalated for a detailed internal assessment.
Our Market Conduct Team is currently reviewing your matter in full and will provide the necessary clarification and support directly.
Remember that you can simplify your insurance experience with Prime's self-service portal. Check your cover, update drivers, and get the documents you need in just a few clicks.
Committed to resolving your concern with care.
Kind regards,
The Prime SA Team