VM
Veronica M
1 reviews | Active since May 2019
26 May 2019, 19:48
ANGRY AND UNSATISFIED CLIENT!
I had an accident on the 10th May 2019. I have been taken by the insurence from pillar to post. They even need my call and text records for the day of the accident. Even now my car isn't fixed and I never skipped a month not paying. I am very angry and frustrated. I wouldn't recommend this insurence to anyone????????????????????????????????????????
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
28 May 2019, 08:14 Dear Veronica M, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 29 May 2019. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Prime South Africa's reply28 May 2019, 08:14
Official
Dear Veronica M, We thank you for taking the time to bring your concern to our attention and we regret any inconvenience caused. Your enquiry is important to us and has been referred to our Market Conduct Department for immediate attention. Please expect to receive preliminary feedback by no later than 29 May 2019. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team.
Prime South Africa's replyOfficial
30 May 2019, 10:17Dear Veronica M,
Thank you for taking the time to alert us to your distress. We are truly sorry that you have found the process challenging as client service is extremely important to us.
A review of your claim confirmed that the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information which will assist in validating your claim.
Our Claims Team has undertaken to work closely with you to ensure that we receive the correctly completed documentation without further delay.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your distress. We are truly sorry that you have found the process challenging as client service is extremely important to us.
A review of your claim confirmed that the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information which will assist in validating your claim.
Our Claims Team has undertaken to work closely with you to ensure that we receive the correctly completed documentation without further delay.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply30 May 2019, 10:17
Official
Dear Veronica M,
Thank you for taking the time to alert us to your distress. We are truly sorry that you have found the process challenging as client service is extremely important to us.
A review of your claim confirmed that the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information which will assist in validating your claim.
Our Claims Team has undertaken to work closely with you to ensure that we receive the correctly completed documentation without further delay.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Thank you for taking the time to alert us to your distress. We are truly sorry that you have found the process challenging as client service is extremely important to us.
A review of your claim confirmed that the need for your cell phone data records arose due to the unique circumstances surrounding your loss and the events that followed. Rest assured that we cannot access your personal messages or files, rather in this particular claim the report contains valuable information which will assist in validating your claim.
Our Claims Team has undertaken to work closely with you to ensure that we receive the correctly completed documentation without further delay.
We are of course, pleased to re-confirm that unlike with many other insurers, with PMD the excess payable when you claim under comprehensive cover reduces to absolute zero - and in a remarkably short period of time.
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team