1 reviews | Active since Aug 2017
AN INSURANCE ***** SCHEME BY PRIME MERIDIAN DIRECT!!! BEWARE!!!
<p>I met an accident on the 23rd of June 2017, wherein another driver collided with my vehicle, as a result my vehicle was written off, at least according to the assessor from Prime Meridian. I was accused of deliberately involving myself in the accident so my vehicle could be written off. I was subjected to a gruelling experience by Donovan Olivier, the ********* who acts for the company. I had to sign away my right to privacy by sufficing them with authority to inspect my cellphone records as to whether I did not conspire in the accident that I met.</p> <p> </p> <p>When Prime Meridian had done all their investigations, they reverted and claimed that my vehicle was no longer a write-off, as stated by their assessor. My vehicle is a Renault Authentique and insured as such, the assessor also assessed the vehicle as such. When the ********* company realised that they have no other option but to settle my matter. They resolved into acting as if my vehicle is an Expression so the trade value in which I am insured for would be high, leading to the averment that the vehicle is then no a write-off, therefore I should settle for the savings that I have obtained over the past years while insured with them.</p> <p> </p> <p>This is ********* behaviour which is not acceptable in the industry that deals with monies and I will go to all lengths to report the matter with the Financial Services Board. This is ********** action by the insurer which is not allowable in the Financial Sector and worthy of suspension of the *********'s licence as well as debarring Donovan Olivier from ever acting as a representative of the insurer.</p> <p> </p> <p>I would like to alert all the clients, prospective clients and partners associated with Prime Meridian of their conduct. I will further inform Santam of this behaviour if it should be imputed to them.</p> <p> </p> <p>I am not going to settle on the lower amount as I am rightfully entitled to having the vehicle being written off and will thus fight this matter to finality.</p>
Hello t****shim,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We do wish to assure you that we take pride in promptly paying all valid claims. We therefore perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware we unfortunately encountered difficulty in verifying specific details relating to your vehicle. Nonetheless, our claims team have confirmed that this has been resolved with the aid of the vehicle manufacturer.
Our dedicated Client Representation Department has confirmed that they have been in contact with you and resolved the matter to your satisfaction.
Kind regards,
The PMD Team
Hello t****shim,
Thank you for your feedback. We value hearing from our policyholders as we continuously strive to improve our service.
We do wish to assure you that we take pride in promptly paying all valid claims. We therefore perform our investigations not for the sake of creating unnecessary delays or to avoid claims but for the protection of all of our clients.
As you are aware we unfortunately encountered difficulty in verifying specific details relating to your vehicle. Nonetheless, our claims team have confirmed that this has been resolved with the aid of the vehicle manufacturer.
Our dedicated Client Representation Department has confirmed that they have been in contact with you and resolved the matter to your satisfaction.
Kind regards,
The PMD Team
