CR
Celino R

1 reviews | Active since Jul 2019

27 Jun 2020, 18:36

An Efficient and Effective PMD

Despite the numerous complaints about PMD, I would like to reiterate that they do indeed offer a quality product with benefits that indeed put their clients at ease.

Whilst we are quick to pass on judgement and express our unhappiness at the quality of a service or product we receive from PMD, I would like to emphasize that it is imperative to fami****ize and educate yourself on the terms and conditions of whichever product you take from PMD. This will ensure that you do not contravene any of the clauses in the company's and policy's T's & C's.

With that being said, I would like to commend PMD on their efficiency in dealing with my claim, and their constant means of communication throughout the claim process albeit through sms or calls. They were very empathetic about the whole accident, which provides a sense of consolation for the client. I would like to commend the following individuals for their effectiveness in their respective departments: - Claim registration: Erica Demetriou - Claim follow up: Lesego Molutsi - Claims Technician: Amanda Simango - Claim follow up: Lisolethu Mahlati - Claim follow up: Naledi Molatlhegi - Claim follow up: Kelebogile Railo ( A special THANK You to Kelebogile for entertaining my numerous questions and grievances with the utmost patience, understanding. You are very knowledgeable about the product your company sells and you put me at ease.) - Outcome communication: Pretty Nkathula

A big thank you to these individuals.

Lastly to whole team at PMD, I would just like to convey that whether the negative reviews outweigh the positive ones, just know the positive reviews assure you that you're doing a sterling job.

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Replies (1)
Prime South Africa
Prime South Africa's reply29 Jun 2020, 09:13
Official
Dear Celino R ,

Thank you for your kind words of appreciation for the service provided by those who interacted with you thoughout the claims process.
We continiuously strive to deliver world-class client service and your post is of great encouragement. Thank you! 
Assuring you of our continued best endeavors on your behalf. 
Kind regards, The PMD Team