MS
Mwashoreni S
1 reviews | Active since Mar 2022
03 Apr 2022, 23:12
After the approval o...
After the approval of my Claim, PMD is taking time to do payout, they are saying payment is going to be done after collection of car keys and vehicle Registration Certificate, and it's more than two weeks now, I don't know when are they gonna come to collect the keys, no feedback ever since have been trying to ask them about the collection
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Replies (2)
Prime South Africa's replyOfficial
04 Apr 2022, 08:43Dear Mwas****ni D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply04 Apr 2022, 08:43
Official
Dear Mwas****ni D,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
07 Apr 2022, 16:32 Dear Mr Dundu Thank you for your post. We truly value all feedback from our policyholders as client service is important to us. . As you are aware, in order to make payment on approved claims, we require the certain documentation to be in place. This is standard industry practice to ensure no parties are prejudiced in the payment of claims. We are pleased that we were able to appoint an external service provider to retrieve the documents in order to limit any inconvenience to you. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team
Prime South Africa's reply07 Apr 2022, 16:32
Official
Dear Mr Dundu Thank you for your post. We truly value all feedback from our policyholders as client service is important to us. . As you are aware, in order to make payment on approved claims, we require the certain documentation to be in place. This is standard industry practice to ensure no parties are prejudiced in the payment of claims. We are pleased that we were able to appoint an external service provider to retrieve the documents in order to limit any inconvenience to you. It will no doubt delight you to learn that PMD provides a range of affordable insurance products to accommodate the pocket and needs of every day South Africans. Obtaining a quote is quick and easy and can be done through our user-friendly website at www.prime.co.za. Assuring you of our continued best endeavours on your behalf. Kind regards, The PMD Team