LE
Livhuwani E
1 reviews | Active since Feb 2022
07 Feb 2022, 20:15
Accident report was done. I gave them all information they needed wen it came to the stage to finalised it surprised me when I received a call that they have to do another report,. It is almost a months now and there was no major impact on the vehicle. We
Poor service at claim department. I ws involved in an accident last months on the8 even today my claim has not been finalised. They keep on saying they busy doing investigation for the accident report. I'm disappointed as a client even my car hire is going to expire before my car get fixed so frastrating.
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
07 Feb 2022, 21:03Dear Livhuwani E,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's reply07 Feb 2022, 21:03
Official
Dear Livhuwani E,
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
We have located your policy and commit to providing preliminary feedback within 2 business days.
Assuring you of our continued best endeavours.
Kind regards,
The PMD Team
Prime South Africa's replyOfficial
14 Feb 2022, 10:42Dear Livhuwani E,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, on rare occasions important validation tasks may be affected by external party’s procedures, such as when we need to obtain the Accident Report.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, on rare occasions important validation tasks may be affected by external party’s procedures, such as when we need to obtain the Accident Report.
Rest assured that our Claims Team is working diligently to ensure that your claim is finalised without further delay and has further undertaken to continue to keep you updated regarding the progress of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Prime South Africa's reply14 Feb 2022, 10:42
Official
Dear Livhuwani E,
Thank you for your post. We value all feedback as we continuously strive to improve our services.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, on rare occasions important validation tasks may be affected by external party’s procedures, such as when we need to obtain the Accident Report.
At PMD we pride ourselves in promptly paying all valid claims. Our validations are performed not for the sake of creating unnecessary delays but for the protection of all of our clients. As we are sure you will appreciate, on rare occasions important validation tasks may be affected by external party’s procedures, such as when we need to obtain the Accident Report.
Rest assured that our Claims Team is working diligently to ensure that your claim is finalised without further delay and has further undertaken to continue to keep you updated regarding the progress of your claim.
It will no doubt delight you to be reminded that PMD now offers comprehensive cover with an open-driver policy that affords your vehicle greater protection when you are not driving it!
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team
Assuring you of our continued best endeavours on your behalf.
Kind regards,
The PMD Team