Accident Report

I was involved in a hit and run accident recently and informed the insurance but due to the swift response of the 3rd party, I couldn’t obtain much information pertaining to the driver but was able to identify the type of car and driver (Jeep Wrangler/ white male driver). I communicated this out to the insurance and a claim was opened. I then made all necessary admin with regards to the accident at the police station. Provided all information to the insurer (pictures of my car, case number, location of accident, etc). They then mentioned that an investigation will be conducted and within 10-15 days I’ll be given a response (note that they said mentioned the obtaining of footage due to the hit and run incident) and this is on a Friday. Monday morning, I received a call stating that the claim has been approved and there’s an access fee of R30k+ and the repair damages will be R15k+.

So I then ask if any investigations have been conducted just as stated in our last call and the assistant states that “Yes sir, for them to approve the claim means that they have conducted all necessary investigations”. I then state the 10-15 day notice given in order to receive a response and the same answer is uttered out “all investigations have been conducted and the repairer will contact you to confirm when the car will be able to go in, I will send everything over via email and then you may approve”. The call then drops and repairer calls to confirm details.

I haven’t signed the one pager sent over to review but the repairer has been calling to find out when I can come in for an assessment and the insurance hasn’t called back ever since the last communication date.

To my understanding, I’d rather make means to repair the car on my own either than paying double the repair fee in order to cover the access amount charged. It was also mentioned that I have been also charged a fee for not being able to obtain the 3rd party’s information but they mentioned that they will check the cameras on Grayston drive Sandton for the accident happened just on the on-ramp and on slow moving traffic.