UA
Unkown A
1 reviews | Active since Jul 2024
03 Oct 2024, 23:48
Accident claim rejected by prime South Africa
I was involved in a accident with my car and called my insurance prime insurance to assist I gave them all the relevant info even the police report with the tracking information on my car , on the 15th of September they drag the case till the 30th of the month so they can debit money on my claim and still rejected the claim, I had to pay R6700 for they to do assessment of my car and do repairs on my car by my self.and never transparent about the outcome of the claim.my car had minor damages that can only cost R10000 to fix yet they failed to assist.i would say choose wise the taking insurance
Helpful (0)
Replies (2)0
Replies (2)
Prime South Africa's replyOfficial
04 Oct 2024, 07:04Good day
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's reply04 Oct 2024, 07:04
Official
Good day
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Thank you for taking the time to raise this matter with us.
We have located your policy and commit to providing preliminary feedback within two business days.
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
Prime South Africa's replyOfficial
08 Oct 2024, 12:53Hello Tshepo S,
Thank you for taking the time to share your experience.
During the claim's validation stage, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such a claim.
Whilst the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Remember that with the Prime Motor Comprehensive policy, towing and storage costs are covered by us if a registered claim is approved after validation. However, if a claim is rejected, you will be responsible for covering the costs of towing and storage.
Our Market Conduct Team confirms that they will contact you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team
Prime South Africa's reply08 Oct 2024, 12:53
Official
Hello Tshepo S,
Thank you for taking the time to share your experience.
During the claim's validation stage, the information supp**** by clients needs to be verified and validated by independent sources as far as possible to ensure that we have the most objective and unbiased information available to enable us to make an informed decision regarding the outcome of such a claim.
Whilst the purpose of insurance is to protect one in the event of an accident, it is also true that such cover is only provided on the condition that a driver keeps to the policy terms and conditions.
Remember that with the Prime Motor Comprehensive policy, towing and storage costs are covered by us if a registered claim is approved after validation. However, if a claim is rejected, you will be responsible for covering the costs of towing and storage.
Our Market Conduct Team confirms that they will contact you to provide you with comprehensive feedback regarding your claim outcome.
It will no doubt reassure you to know that PMD offers a 24-month fixed premium guarantee on all claim-free policies!
Assuring you of our continued best endeavours.
Kind regards,
The Prime SA Team
The Prime SA Team